Privacy policy

 

Last updated: 5 November 2025

Overview

At The Healthy Soul Collective, we respect your privacy and are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy explains how we collect, use, store, and disclose your personal information when you visit our website, make a purchase, or contact us.

Information We Collect

We collect information that helps us provide a smooth shopping experience, including:

  • Your name, address, email, and phone number
  • Payment details (processed securely through Shopify or other payment gateways)
  • Order history and preferences
  • Device and usage data, such as your IP address and browser type
  • We may collect this information directly from you (e.g. when you create an account, place an order, or contact us) or automatically through cookies and analytics tools.

How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Communicate with you about your purchases or account
  • Improve our products, services, and website experience
  • Send you updates or marketing (if you’ve opted in)
  • Comply with legal obligations and prevent fraud

You can unsubscribe from marketing communications at any time by clicking “unsubscribe” in our emails.

Sharing Your Information

We only share your information with trusted third parties who help us operate our business, including:

  • Shopify, which hosts our online store
  • Payment providers, such as Shopify Payments or PayPal
  • Delivery partners, such as Australia Post or Sendle
  • Analytics and marketing tools, such as Google Analytics or Meta Ads

These providers may process your data outside Australia (for example, in Canada, the U.S., or Europe). They are required to handle your information securely and in accordance with privacy laws.

Data Security and Retention

We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access.
Your data is stored securely within Shopify’s systems. We keep personal information only for as long as necessary to fulfil the purpose for which it was collected or as required by law.

Your Rights

You have the right to:

  • Access and update your personal information
  • Request correction of inaccurate information
  • Withdraw consent to receive marketing communications

To exercise these rights, contact us at [insert contact email].

Cookies and Analytics

Our website uses cookies to help us improve your experience. You can disable cookies in your browser settings, but some website features may not work as intended.

Contact Us

If you have questions or concerns about this policy or how your data is handled, please contact:

The Healthy Soul Collective
103 Central Green Drive, Narangba QLD 4504, Australia
thehealthysoulcollective@gmail.com

If you’re not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au